Effective Date: 20/09/2024

At WorkshopPro, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

WorkshopPro may collect the following types of personal information:

• Contact Information: such as your name, email address, and phone number when you register or contact us.
• Payment Information: for processing your subscription, including billing address and payment details.
• Usage Information: including details of your visits to our website, your interactions with our services, and the resources you access.
• Technical Data: such as your IP address, browser type, and operating system for system administration and internal reporting.

How We Use Your Information

WorkshopPro may use your personal information for the following purposes:

• To process your subscription payments and provide access to the HaynesPro WorkshopData.
• To manage your account and provide you with customer support.
• To improve our services by understanding how you use the system and making enhancements based on that data.
• To comply with legal obligations and protect your rights and the rights of others.

Sharing Your Information

We do not share your personal information with third parties, except in the following cases:

• Service Providers: We may share information with trusted service providers to facilitate our services, such as payment processors or IT service providers. These third parties are bound by confidentiality obligations and are not allowed to use your information for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from government authorities.

Data Security

We are committed to protecting your personal information and have implemented multiple layers of security, including encryption and secure storage of your data, to prevent unauthorized access, alteration, or disclosure.

Your Rights

As a user of WorkshopPro, you have the following rights under the POPIA Act:

• Access to your data: You can request access to the personal information we hold about you.
• Correction of your data: You may request corrections or updates to your personal information.
• Deletion of your data: You can request that your data be deleted if it is no longer needed for the purpose for which it was collected, subject to legal obligations.
• Object to processing: You have the right to object to the processing of your personal data if it affects your rights and freedoms.

Retention of Data

We will retain your personal information for as long as your account is active or as necessary to fulfill the purposes outlined in this policy. If your account becomes inactive for over 12 months, your data will be deleted in compliance with our retention policy.

Cross-Border Transfers

Personal data collected from users located on the African continent will not be transferred outside this region unless legally required or to fulfill contractual obligations. If such a transfer is necessary, we will ensure that the appropriate data protection measures are in place.

Cookies

WorkshopPro uses cookies to improve the user experience on our website. Cookies help us analyze web traffic and enhance the functionality of the website. You can choose to accept or decline cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

• Email: support@workshoppro.co.za
• Phone: 076 251-5362

You may also contact HaynesPro directly for inquiries regarding their data policies at:

Email: cs.haynespro@infopro-digital.com